Web Care Plans

Website maintenance and growth tools for all situations



PLAN FEATURES


Backend Maintenance

We will deliver dedicated support to your WordPress website by updating core files and all plugin files necessary as updates are released in order to keep your site up to date.


Security Scans

We will scan your website for security threats to ensure that your website is running optimally and free of any outside problems.

Support Time

With your dedicated support time you can make requests regarding majority of your needs: Bug fixes, performance improvements, content updates and design updates.


Performance Optimization

We’ll run performance checks of your site and let you know what can be optimized to make your site even stronger. We will then implement recommendations if desired.

Daily Backups

Rest assured your website is safe with our daily backup service. We will take a full backup of your website files and your databases each day so we have easy access if they’re needed.


Monthly Reports

Each month we’ll email you a report showing your latest core and plugin updates, backup points and website analytics!

Social Media Boost (+$500)

For those that need assistance populating their blog and social media, we offer a monthly add-on package exclusively for our clients. From the content you send us, we will curate 8 social media posts ( one month of content) for Facebook and Twitter. We will pair these updates with the necessary stock images. You will also receive a social media dashboard + monthly report to monitor engagement and strategy.


Pricing

No long term contract. cancel anytime

Web Maintain

$99 per month
  • Best for standard business websites
  • Standard Support
  • Backend Maintenance
  • 30 Minutes Support Time (No rollover)
    $75 value
  • DAILY Backups
  • Security Scans
  • Performance Optimization
  • Detailed Monthly Report
  • Google Analytics
  • Optional: Social Media Boost (+$500)

Web Manage

$199 per month
  • Required for ecommerce & high traffic sites
  • Priority Support
  • Backend Maintenance (+ WooCommerce) Updates
  • 60 Minutes Support Time (No rollover)
    $150 value
  • DAILY Backups
  • Security Scans
  • Performance Optimization
  • Detailed Monthly Report
  • Google Analytics
  • Joker Media Client Dashboard
  • Optional: Social Media Boost (+$500)

Web Master

$499 per month
  • Best for actively growing sites
  • Priority Support
  • Backend Maintenance (+ WooCommerce) Updates
  • Custom Package Support Time (No rollover)
    Tailored to meet your needs
  • DAILY Backups
  • Security Scans
  • Performance Optimization
  • Detailed Monthly Report
  • Google Analytics
  • Joker Media Client Dashboard
  • Monthly Consulting Calls
  • Optional: Social Media Boost (+$500)


Frequently Asked Questions


Does the Support Time roll over monthly?

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover for Maintain and Manage plans. You can take comfort in the fact that what you will request within that 30/60 minutes of time (depending on your plan) will be addressed by our team with immediate attention.

What's included in Support Time?

Great question. We offer support on content, graphics, fixes to the website, adding new features, layout changes, page additions, pretty much anything your site needs outside of programming changes. If you require coding that is advanced and beyond basic updates – we may need to create a proposal for the work. We’ll discuss the changes with you first to let you know your options.

What happens if my website goes down, is hacked, breaks, etc?

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets attacked or is facing severe issues, we will work with our server team to address issues immediately. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups. You will receive daily backups so in the event of an issue, we can revert quickly to clean up any problems.

What tasks are included in the Backend Maintenance?

Your WordPress website is comprised of hundreds of files that make WordPress work. Any given month, these files are updated for various reasons – most importantly, security. When we receive the notification an update is ready, we back up your site and apply the update and ensure all is well. Furthermore, you may also  have plugins added to your site (contact forms, galleries, events, analytics, etc.). These files are also updated constantly. It’s our job to get notified when an update is ready and apply it to your website and ensure it works before making the changes live on the web.

What's the Joker Media Client Dashboard?

Every Care Plan gets a monthly report, but for our Web Manage and Web Master customers, we offer a customized dashboard that delivers wealth of information for your website including customized stats for: Facebook, Twitter, Instagram, YouTube, LinkedIn, Google Analytics, Google Adwords, Facebook Ads, Call metrics, Google Search Console and much more.

In addition, we include tools for: rank tracker, backlink monitor, SEO audit tool, social analytics, web and PPC analytics and much more.

How do Consulting Calls work?

Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Web Master clients. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.

Do I have to create the content for the Social Media Management Package every month?

You know your business and customer base best. Therefore we rely on you to send us a variety of content for us to extract from. The content that you send us can be a link, latest news for your company, an article you found interesting, a YouTube video, or another blog post from other sites you want us to monitor. Once we pull out the posts, we will request your approval and schedule them out for the next 30 days.